When will I be charged for my pledge?
You are charged only if the campaign meets its funding goal. Charges happen when the campaign ends, not when you pledge. If you choose to Pay Over Time, you will be charged installment payments over four months.
Last updated: June 06, 2026 14:42
When will shipping be charged?
Shipping and applicable taxes are not included in your pledge, and will be charged after the campaign, closer to when we ship. A survey will go out after the campaign to set your shipping address, and you’ll have time to provide that before it’s time to ship.
This allows us to get the most accurate weight of your order and the most current shipping costs. Your specific shipping fee will be based on the final weight of your order and your location.
Last updated: June 06, 2026 14:42
Will I have to pay customs fees?
Rewards to the EU, USA. Canada, Australia, UK, and China will not receive any customs charges. Otherwise, it depends on the cost of the reward and the laws in your specific country.
We cannot mark your reward as “gift” to avoid any fees as this is against regulations and can result in significant fines for us. Please assume that you will have customs fees to pay for your package to be delivered.
We’ve partnered with https://gamesquest.co.uk for fulfilment.
Last updated: June 16, 2026 06:00
Can I add-on items that aren't included in one of the reward packages?
Yes! You can add select individual items from the project as an add on to your order as well. You’ll also have the chance to add any of the individual items in our reward packages to your order after the project closes in the post project survey. All add-ons will be at the crowdfunding pricing.
Last updated: June 06, 2026 14:46
I booked the Holiday Escape or Companion ticket, when will I select my room?
We’ll be in touch with you directly, outside of pledge manager closer to the event to make sure you get your perfect accommodations, as well as additional details such as arrival times, etc. If you have any questions at all, please don’t hesitate to get in touch at [email protected].
Last updated: July 25, 2026 13:18
I booked an online play session, when will be it be scheduled?
We’ll be in touch with you directly, outside of pledge manager to find a date and time that works for your table. If you have any questions at all, please don’t hesitate to get in touch at [email protected].
Last updated: July 25, 2026 13:19
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.